Attribute Ratings (Customer Satisfaction)

BART’s Customer Satisfaction Study surveys BART customers every two years to determine how well BART is meeting customer needs and expectations. The survey probes for ratings of 47 specific service attributes, ranging from on-time performance to station cleanliness. BART uses the service attribute ratings to set priorities for customer satisfaction initiatives.

Data and Resources

Additional Info

Field Value
Last Updated May 21, 2018, 23:56 (UTC)
Created May 17, 2018, 21:46 (UTC)