5 datasets found

Groups: Customers Tags: Customers

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  • Customer Complaints

    A quarterly breakdown of customer complaints received by BART’s Customer Services Department.
  • 2015 BART Station Profile Study: Home Origins

    BART’s largest customer survey, the Station Profile Survey, was most recently conducted in spring 2015. Nearly 44,000 weekday customer interviews were completed, covering topics such as access modes to stations, origin and destination locations, and demographics.
  • Attribute Ratings (Customer Satisfaction)

    BART’s Customer Satisfaction Study surveys BART customers every two years to determine how well BART is meeting customer needs and expectations. The survey probes for ratings of 47 specific service attributes, ranging from on-time performance to station cleanliness. BART uses the service attribute ratings to set priorities for customer satisfaction initiatives.
  • 2018 Queue Statistics

    Call volume and call breakdown for the BART Customer Service Center.
  • 2016 Customer Satisfaction Survey:Frequencies

    BART’s Customer Satisfaction Study is a tool to help BART prioritize efforts to achieve high levels of customer satisfaction. The study entails surveying BART customers every two years to determine how well BART is meeting customers’ needs and expectations. These surveys, initiated in 1996, are conducted by an independent research firm.
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