48 datasets found

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  • Art Assets

    Geographic location and other details describing the art assets on BART property.
  • Attribute Ratings (Customer Satisfaction)

    BART’s Customer Satisfaction Study surveys BART customers every two years to determine how well BART is meeting customer needs and expectations. The survey probes for ratings of 47 specific service attributes, ranging from on-time performance to station cleanliness. BART uses the service attribute ratings to set priorities for customer satisfaction initiatives.
  • Average Weekday Exits by Station

    BART Fiscal Year average weekday customer exits from the BART system.
  • Turnover Rate of Employees

    Turnover: Percent of employees in critical positions departing within the year.
  • 2018 Queue Statistics

    Call volume and call breakdown for the BART Customer Service Center.
  • 2016 Customer Satisfaction Survey:Frequencies

    BART’s Customer Satisfaction Study is a tool to help BART prioritize efforts to achieve high levels of customer satisfaction. The study entails surveying BART customers every two years to determine how well BART is meeting customers’ needs and expectations. These surveys, initiated in 1996, are conducted by an independent research firm.
  • 2015 BART Station Profile Study: Home Origin Cities

    Home origin locations for customers travelling to BART, based on BART’s largest customer survey, the Station Profile Survey, conducted in spring 2015. Nearly 44,000 weekday customer interviews were completed, covering topics such as access modes to stations, origin and destination locations, and demographics.
  • Total Annual Exits

    Total exits, percentage change and more going back to the start of BART service in 1973.
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