BART reopens long-closed Station Agent booth at Civic Center/UN Plaza Station

Station Agent Tina McDonald is pictured in the newly reopened secondary Station Agent booth at Civic Center/UN Plaza Station.

A long-closed secondary Station Agent booth has officially reopened at Civic Center/UN Plaza Station, bolstering BART’s ongoing efforts to enhance the rider experience and increase personnel presence in stations.

The booth, which was closed for more than a decade, is located at the station’s UN Plaza entrance. The BART Operations Department made the decision to reopen it in December to provide increased customer service as BART welcomes back riders from the pandemic. The primary Station Agent booth is located in the same paid area, near the 7th Street entrance.

In addition to underscoring BART’s commitment to safety and customer service, the reopening of the booth reflects our strides in recruiting and training frontline staff. Later this year, BART expects all Station Agent openings to be filled.

The newly reopened booth – one of three Station Agent booths throughout the station – services one of the busiest entrances in Civic Center/UN Plaza Station. The station is located at a major nexus of commerce, arts, and entertainment that includes San Francisco City Hall, the Orpheum Theatre, Bill Graham Civic Auditorium, the Main Branch of the San Francisco Public Library, and the Asian Art Museum, among others.