Platform details now included on BART Trip Planner results

To make planning BART trips and using the BART system even easier, platform details are now included in Trip Planner itineraries, giving riders confidence that they are waiting for their train in the right spot.  

The information will be especially helpful for riders who are making platform-to-platform transfers, for example at MacArthur Station as reflected in the before and after images below. The Trip Planner itinerary calls out how riders will transfer from the Yellow Line train at Platform 4 at Macarthur Station to an Orange Line train on Platform 2. The platform is stated to the right side of the station name. 

“BART is making changes to ensure navigating transit is as easy as possible as part of our efforts to improve the customer experience and increase ridership,” said Alicia Trost, BART Chief Communications Officer. “New riders and those who use BART infrequently will now have this critical platform information that will make their journey more seamless.”  

 

Before: Without platform details                               After: With platform details   

Graphical user interface, text, application, email AI-generated content may be incorrect.                  Graphical user interface, text, application, email AI-generated content may be incorrect.I  

 

Platform numbers are posted on concourse signage at major decision points as well as on the platforms on directional signage and digital signs. 

Concourse signs                                                    Platform level signs   

Inserting image...               A picture containing text AI-generated content may be incorrect. 

 

The platform level data is now also available for third-party apps to implement through BART’s Developer Program.