Apology to our valued customers

On Tuesday, March 30, we experienced a small fire between the Powell Street and Civic Center stations during the heart of the morning commute. The fire forced us to suspend train service into San Francisco.  We worked quickly to put out the flames.

After we restored train service, we began making announcements that delays were between 15 and 30 minutes. That information was true for many of you, but not for all of you. We sincerely regret that we didn't calculate the maximum delay some of you experienced but we appreciated your patience as we worked to make your ride as safe as possible. We take full responsibility for the communication oversight and pledge to do our best to make sure that it does not happen again. Please be assured that your safety, comfort and on-time arrival are amongst our most important goals.

We do realize how important it is for you to have accurate and up-to-date information about train status, which is why we continue to increase the number of ways for you to receive real-time estimated train arrival and BART schedule information when you're at home or on the run. To learn more, please visit www.bart.gov/alerts.  There you can sign up for text message and email alerts. You can also learn where to download BART schedule and train service applications for your wireless communication devices. We also offer real-time train estimated arrival information for your mobile device. Simply point your browser at m.bart.gov. Real time information is also available by phone at 510-465-BART (2278).

We truly appreciate your continued business and we thank you for riding BART.