Use the form below to contact Customer Services to give feedback and to alert BART to something that needs attention. You may also use this form to report accessibility concerns.
To report a crime or suspicious activity on BART, call 911 or BART Police dispatch at (510) 464-7000, text BART Police at 510-200-0992. You can also use the free BART Watch app, this webform, or use the train intercom or contact a station agent.
To report a biohazard that needs immediate clean up, use this webform because it alerts the right crews immediately and directly www.bart.gov/biohazard.
To report report a train car air conditioner or heater problem, use this webform because it alerts the right crews who can board the train and check it out: Report a Hot or Cold Car.
BART does not handle Clipper Customer Service as it is a regional card managed by the MTC. Contact Clipper here.
For quick information visit our Frequently Asked Questions (FAQ) and our Parking FAQ.