Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM ELEVATOR 1 

• Can't enter station:   Take the other platform elevator
• Can't exit station:  Take the other platform elevator

PLATFORM ELEVATOR 2 

• Can't enter station:   Take the other platform elevator
• Can't exit station:  Take the other platform elevator

STREET ELEVATOR 

• Can't enter station:   Take the ramp at the southwest corner of Ashby and Adeline Streets to access the other side of the station via the lower BART parking lot, or use the elevator inside of Ed Roberts Campus (only during opening hours).
• Can't exit station:  Go back into the station and exit on the other (lower) side.  Then take the ramp at the southwest corner of Ashby and Adeline Streets to get back up to street level, or use the elevator inside of Ed Roberts Campus (only during opening hours).

Entering Ashby Station

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at Ashby Station are located one level below the street. There is a sunken parking lot that leads you into the main entrance on Martin Luther King Jr, Way.

Turn right from the main entrance outside the paid area. Inside the paid area, there are two separate elevators and either one will take you to the train platform. Press “P” for train platform level.

At the train platform, you will be at the far end of the platform.

There is another elevator located on Adeline Street outside of Ed Robert’s Campus. Press “C” for concourse level.

From the main entrance on the opposite end, far right corner, there is a walk way that will lead you to two separate elevators that is part of Ed Roberts Campus. Either one will take you inside the lobby of Ed Robert’s Campus during business hours.

Exiting Ashby Station

The train platforms at Ashby Station are located one level below the street.

Exiting from Richmond bound trains, the elevator will be at the rear of the train at the far end of the platform. There will be two different elevators and either one will take you to the concourse level inside the paid area. Press “C” for the concourse level.

Exiting from Berryessa/North San José and San Francisco bound trains, the elevator will be towards the front of the train at the far end of the platform. There will be two different elevators and either one will take you to the concourse level inside the paid area. Press “C” for concourse level.

From the main entrance on Martin Luther King Jr. Way, on the opposite end, to the, right, outside the paid area, there is an elevator that take you to the street level on Adeline Street. Press “S” for street level.

During business hours, inside the lobby of Ed Roberts’s Campus, there are two different elevators and either one will take you down the same level as the concourse level. When exiting the elevator, turn left entering the concourse level outside the paid area.