Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STATION ELEVATOR 

• Can't enter station:   Take another mode of transportation such as an AC Transit bus to another BART station. The closest station is MacArthur (1.5 miles).
• Can't exit station:  Continue on BART to exit at another station. The closest station is MacArthur (1.5 miles).

Entering Rockridge Station

Check the status of out of service elevators ELEVATOR ALERTS

There are two levels above the street at Rockridge Station. The first level is the concourse. The second level is the train platform.

Only one elevator is needed to get from the street to the train platform.

The elevator is located on College Avenue between Miles Street and Keith Avenue located outside the paid area. Press “C” for concourse level.

The elevator is located inside the paid area. A prototype fare gate now encloses the elevator at the platform level to bring the elevator into the paid area. Process your ticket and return to the same elevator to go to the train platform. Press “P” for train platform level.

At the train platform level, you will be approximately at the center of the boarding platform. Pittsburg/Bay Point bound trains will be to the right and San Francisco, San Francisco Airport (SFO), Millbrae bound trains will be to the left.

Exiting Rockridge Station

The train platforms at Rockridge Station are located on a raised platform two levels above the street.

Only one elevator is needed to get from the train platform level to the street level.

Exiting the trains, the elevator will be approximately at the center of the boarding platform.

The elevator is inside the paid area on the concourse level. Process your ticket and return to the same elevator to go to the street level. Press “S” for street level.

When exiting the elevator, you will be on College Avenue between Miles Street and Keith Avenue.