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You won’t believe some of the questions that people ask when they dial up our customer call center. In the latest edition of "Hidden Tracks: Stories from BART" we take an inside look at the call center, which is open 365 days a year. We hear from some of the longtime staffers at the center and see what it’s

In the National Geographic photo, Sterling Johnson may look like a protagonist from a dystopian novel, as he is shown decked out in a hazmat bodysuit with his face covered completely by his goggles and mask. But Johnson, a Utility Worker at Concord Maintenance Yard, maintained a ho-hum attitude of his

By STEFAN MARTINEZ BART Website Intern In 2002 BART created its first Bicycle Access and Parking Plan (.pdf). A lot has changed since then: While BART ridership has grown about 15%, the number of riders bicycling from home to BART rose almost 65 percent, from 2.5% of all passengers to 4.1%. Now, thanks to a

Attention-getting posters similar to those used in london BART is renewing its effort to make passengers aware that they play a key security role by launching a bold new anti-terrorism campaign. BART officials unveiled a new poster modeled on the London Underground's attention-getting signs during a recent

BART has partnered with Google and top transit agencies from around the world to bring real time transit information to a new beta service called Google Live Transit Updates. Riders can now see BART real time departures and service advisories everywhere Google provides BART schedules, including Google Maps

BART Police Tactical Team a New Addition to BART's Anti-Terrorism Efforts From noon until 12:30 p.m. tomorrow, BART is inviting the media to watch a large number of BART Police Tactical Team members descend upon the 12th Street & Broadway Station in Oakland to sweep trains and use other measures to counter

BART is beta testing a new service to provide riders with train arrivals, delay advisories, elevator status and other information on-demand by SMS (short-message service) text messages. For details visit http://www.bart.gov/sms. Texting is an increasingly popular means of communication and can be used even on

You may have heard about thefts of copper wire and other material from locations around the Bay Area. BART has not been immune to this criminal activity. Some people may think, “Why should I care?” or “They’ve got insurance.” But these thieves are taking your property and costing you money. BART is a public

By STEFAN MARTINEZ BART Website Intern The results are in from a BART online survey about bikes on BART, seeking to understand what motivates riders who can bike to BART to do so, rather than driving to their stations. The survey was posted June 28, 2011, on bart.gov. A total of 4,374 respondents completed

New Analysis shows BART is almost 4 times cheaper than driving As gas prices continue to skyrocket, BART is seeing a significant increase in the number of people turning to BART in order to cut their commute costs by up to $10,500 per year. In just the last week, there have been 14,500 more page views on the