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Photos courtesy of Anya McInroy Photography. 

Do you have a favorite BART memory or story to share? Email a short summary to BART Storyteller Michelle Robertson at [email protected], and she may follow up to schedule an interview.  

Mahalia LeClerc and Benjamin Frisbey never set out to have a transit wedding. It just kind of happened that way.  

“We were never like, let’s make sure we include BART in the wedding,” said Mahalia. But when she and her now-husband picked the ceremony spot – San Francisco City Hall – and then the party venue – transit-themed Line 51 Brewing Company in Jack London Square – they needed a way to get themselves and their guests from the one place to the other. Public transit simply made sense.  

“We value public transit,” Mahalia said. "And though we didn’t plan it that way, our experiences using it naturally led us to having a transit wedding.” 

Mahalia and Ben set out from their hotel in Jack London Square for the ceremony on the morning of September 28. It was an unseasonably sunny Thursday, one day before the full moon. They were running late and frazzled (understandably), so at the last minute, they decided to take a rideshare to Civic Center -- “cut that out of the story,” Ben joked. But for their guests, the couple provided directions to the venue that “deprioritized cars and emphasized using public transit.” Some of their family even rode Capitol Corridor down from Sacramento, where the couple now lives, for the occasion.  

When Mahalia and Ben arrived at City Hall that morning, they queued with dozens of other soon-to-be-wed couples. Mahalia said it was like a “DMV line of brides”; there were brides outside, brides on the stairs, brides in pantsuits, brides in gowns and veils and gloves. All kinds of brides. And they were all jockeying for the best photo spots.  

Mahalia and Ben were lucky to snag the most coveted ceremony spot – under the rotunda at the top of the stairs, where the light from the windows casts a golden hue across the marble and stone of the enchanting Beaux-Arts building. An added surprise: The presiding judge waived the five-guest limit and invited all of the couple’s guests waiting outside to gather under the dome for the short ceremony. A friend blowing bubbles lent the scene an extra dash of whimsy.  

After posing for photos, the newlyweds and their guests set out for Civic Center BART station (about a three-minute walk from city hall). They traipsed through the plaza pathway framed with knobby sycamore trees and hopped on the nearest escalator. On the concourse, Mahalia and Ben taught their guests how to get Clipper cards, and then they descended to the platform to catch a train for Embarcadero.  

The station proved a ripe setting for photos. The images were not your run-of-the-mill wedding portraits. They showed Mahalia and Ben on the escalator, walking through the fare gates, on the platform as a train whooshed by. The photographer, Anya McInroy, is Bay Area born and bred. She said the opportunity to snap photos of the newlyweds around BART was “all an Oakland kid could ever dream of!”  

“I have taken many images on BART over the decades, but this was my first wedding on BART, and hopefully not my last,” she said.  

On the train, Mahalia and Ben said fellow passengers hardly batted an eye at them, despite the bride’s distinct white dress and the groom's suit (with a bolo in place of a bowtie).  

“We got some looks for sure,” Mahalia said. “It was part of the fun.” 

When they were coming up the escalator at Embarcadero Station, a street photographer brushed past, snapped a photo, and complimented their outfits before continuing on his way. People on the street and in their cars hooted, hollered, and honked. A woman in the crosswalk leading to the Ferry Building told the couple she was married just the week before.  

The SF Bay Ferry that carried them to Jack London Square zipped across the churning bay. The sky was blue and cloudless. Had the wedding taken place a day later, the party on the deck would have been drenched by a rainstorm. "We kept joking that we got to take a yacht to our reception,” Ben said.  

After the 35-minute ferry ride, the couple had some downtime at their hotel. From their room, they could see the boats coming in and out of the port. Then, it was time to party. Line 51 Brewery is named after the line the owner used to ride. The venue houses a real AC Transit bus from the 70s, which served as the backdrop for many a photo. Friends affixed flowers and a “Just Married” sign to its front windows.  

Reflecting on the day some months later, Ben and Mahalia said the whole thing “felt very us.” All the transit riding led to some of their guests remarking, “You’re so adventurous and brave for doing that!”  

“It didn’t feel out there to us,” Ben said.  

Months earlier, the couple had booked Stern Grove for their wedding, but once they started digging into the planning of it, they got cold feet.  

“It became a really big thing really fast,” Ben said. “So we canceled it and went back to the drawing board.” That winter, a tree fell on the Stern Grove Clubhouse. Luck, it turned out, was on their side all the way through.  

During their interview with BART Communications (the interviewer herself took BART to and from her San Francisco City Hall wedding two years earlier), Ben and Mahalia began realizing how the unintentional transit theme actually made a lot of sense for their wedding.  

The couple met as students at San Francisco State 12 years earlier. Before moving to Sacramento, they used public transportation as much as possible, taking Muni when they lived in the Outer Sunset District and BART when they lived near Ashby Station.  

“We were so close to the line in Berkeley, you could actually see the trains go by from our window,” Mahalia said.  

Ben commuted to his office in San Francisco with BART, and he said they often took the train into the city for dinner and nights out. 

When the couple moved to Sacramento in 2021 for work, they quickly realized how much they missed BART and “great public transit that is so easy to use.” 

“The frequency the trains come, the timed transfers, it’s all really great,” Mahalia said.  

As she spoke, Mahalia began flashing back to her youth. She grew up in largely rural towns around Northern California, including Redding and Nevada City, and “couldn’t wait to get out.”  

“In high school when I learned how to drive, I really didn’t like it,” she said. “I told people I was going to move to San Francisco for college so I wouldn’t have to use a car anymore.”  

Ben grew up in Santa Cruz and rode his bike pretty much everywhere until he went off to college. He only took BART a few times, for class field trips and once, an Oakland A’s game with his grandpa.  

“I didn’t have much public transit experience,” he said. “And then when I moved to the city, it became ingrained in my life.”  

“We live in cities because we like to interact with people,” Mahalia added. “When you’re in a car, you don’t have those interactions. You might pass the same person every day and not even notice it. Transit fits into our values. You start to notice the same people on the train, and in noticing, you care more about the strangers in your community.” 

About the BART Connects Storytelling Series 

The BART Connects storytelling series was launched in 2023 to showcase the real people who ride and rely on BART and illustrate the manifold ways the system affects their lives. You can follow the ongoing series at bart.gov/news.  

The series grew out of BART's Role in the Region Study, which demonstrates BART’s importance to the Bay Area’s mobility, cultural diversity, environmental and economic sustainability. We conducted a call for stories to hear from our riders and understand what BART means to them. The call was publicized on our website, social media, email blasts, and flyering at stations. More than 300 riders responded, and a selection of respondents who opted-in were interviewed for the BART Connects series. 

As the Bay Area’s backbone public transit system, BART is rolling up its sleeves to make sure riders feel safe, to keep our trains cleaner than ever, and to provide the best service yet – from departure to destination. 

Commitment to Safety & Security

• Ensuring BART Police are riding trains more, increasing their visibility, and keeping riders safe by doubling officer presence systemwide.
  • Average response time is down to 4 minutes.
  • Increased patrols are yielding results by deterring crime and quickly apprehending perpetrators when incidents occur. 
• Progressive policing approach uses unarmed Crisis Intervention Specialists, Ambassadors and Fare Inspectors for additional patrols with experts in de-escalation.
  • 7% of calls have been diverted from police to an employee with training in social work.
• Recruiting for all vacant officer positions and adding 19 additional officer positions once vacancies filled.
• Making trains even safer by running shorter trains to increase the number of people in each car.
• Maintaining 4,000+ surveillance cameras to minimize response time and hold suspects accountable.
• LED lighting installed on platforms and in parking facilities to eliminate dark corners.
• Conducting welfare checks for the unhoused and enforcing no drug use or smoking. 

Commitment to New Fare Gates

• Taller, stronger fare gates to deter fare evasion are being installed.
  • Pilot fare gates installed at West Oakland Station.
  • Complete installation of 700+ new fare gates systemwide by the end of 2025.
• Fare gates added to enclose elevators to further reduce fare evasion.

Commitment to a Clean Ride

• Doubling the rate of deep cleaning on train cars.
• Retired all old trains, only new trains are in service.
• Adding nearly 66% more dedicated crews working to keep stations clean.
• Staffing restrooms at high-volume stations with attendants to guarantee cleanliness and safety.

Adapting Service to Attract New Riders

• New train schedule increases emphasis on ridership growth opportunities and relies less on outdated commuting models.
  • Increased service on nights and weekends, eliminates 30-minute wait times. 
  • Improved scheduled transfers. 
  • Service on BART’s busiest weekday line, the Yellow Line, increases trains to every 10 minutes from Pittsburg/Bay Point to get drivers off congested highways 4, 680, & 24.
  • New schedule improves reliability and better serves SFO and OAK.

Canceled trips nearly eliminated.
Increased Clipper START fare discount for low-income riders to 50%.
Offering Clipper BayPass, where employers purchase all-you-can-ride transit passes for employees.

Making it Easy to Explore Attractions Near BART

• Visit our BARTable section for:
  • Eats and drinks near BART
  • Bike adventures accessible by BART
  • Lists of museums and places to shop near BART
  • Lists of weekend activities near BART
  • Contests and deals from BARTable partners

BART’s General Manager Bob Powers welcomes you back on board: 

“If you haven’t tried BART in the last few months, I encourage you to ditch your car for the day. We’ve made many improvements. From easy app-based payment to new escalators at our busy downtown stations, we’re proud of the improvements we are making every day. Most importantly, we’ve made a commitment to a cleaner, safer ride that guarantees BART remains the safest way to travel.”

Aileen Hernandez with her mother, father, and grandmother.

This Hispanic Heritage Month, BART is proud to celebrate employees with Hispanic and Latino heritage, who enrich our organization and the community at large. Over 15% of BART's workforce identifies as Hispanic and Latino, and we will be celebrating them throughout the month with stories and internal gatherings. Read our first profile, of BART's new Director of the Office of Civil Rights, Rudy Garza, here. 

Hispanic Heritage Month runs from Sept. 15 to Oct. 15.

After Aileen Hernandez’s parents came to the United States from Colombia in 1968, they moved around a lot – Philadelphia, Los Angeles, Sacramento, and finally the Bay Area, where Aileen was born.

When she talks about her parents’ journey in search of better jobs and opportunities, Hernandez doesn’t just think about them, she thinks about the constellation of people surrounding them.

“My parents didn’t do it all alone. People were helping them,” she said. “That’s something I want to continue because I've been blessed by being a receiver of that help through many great mentors in my educational and professional life.”

Hernandez is the BART Interim Manager for Grants & Funding Advocacy Division, Funding Strategy Department. She has spent her career — in Sacramento, New York, and Bay Area— running complex programs to ensure the ladder of opportunity extends to those who need it most.

Aileen at her Columbia University graduation in 2010. 

Her past work connected first-generation community college students to four-year universities, given military veterans access to job training, expanded workforce development services in San Francisco, and ensured BART provides opportunities for small businesses and Disadvantaged Business Enterprises (DBEs) to get access to construction contracts. 

In her current role, Hernandez makes sure BART has access to local, state, and federal funds. Recently, Hernandez and her team navigated and implemented the complex funding strategy for BART’s new fare gates.

“I really enjoy my work because I know that every dollar we bring to BART is going to have an impact and create a better system for our customers,” she said. “And those customers are real people. It’s our moms, grandparents, tourists, and people with disabilities.” 

Hernandez is all about finding ways to uplift Latinos, and for her, Hispanic Heritage Month is an opportunity to educate others about the rich tapestry of Latino culture and expand how people think about who makes up the community.  

“It's an important time to promote and educate people about Latino culture and their contributions to the U.S.,” she said. She is especially passionate about bringing attention to the communities that do not get as much representation in the media or the corridors of power. 

“I think there's a huge lack of education about the history of Central America and South America,” she said. “Not everyone knows the about the colonization of America, migrations across the continent, and the reasons why people migrated to California and or why they never left.” 

Hernandez grew up in the Bay Area, but her family returned to Colombia for a spell before moving back to the U.S. when she was 12. She went to Chabot College to obtain an associate’s degree and UC Davis for her bachelors. Along the way she participated in student government and ran cross country before going to work for California Community Colleges in Sacramento.  

Aileen and rest of the Chabot College Women’s cross-country team in 1998. 

After a spell in the workforce, Hernandez enrolled in a social work program at Columbia University. She stayed in New York after graduation, training workers for jobs in transportation and launching a veteran's career center before her work brought her back to the Bay Area. But her time in New York had a long-lasting impact on her.  

In New York City, Hernandez was exposed to a vibrant hub of Colombian and Colombian American culture. New York has the second-highest concentration of Colombian Americans in the United States after Florida. Hernandez often found it difficult to see her Colombian culture reflected in California, where Mexican American culture is more prevalent. 

“You don't see yourself in movies or shows,” she said. “In California, people always assume you're Mexican. So you have to explain that you're not Mexican, and how you're different, and why you're different.” 

Aileen with her mother, aunt, and cousins in Medellín, Colombia, in 2023. 

In New York, she helped form a foundation to fundraise money for high school students of Colombian descent going to college. The group brought together doctors, lawyers, journalists, and fashion designers of Colombian descent to inspire youth and expand their conceptions of their futures. She continues that work to this day. 

Hernandez and her colleagues have recently started a new affinity group at BART called ¡Vamos! for BART employees who identity as Latino, Latinx, Latina, Chicano, and Chicana. ¡Vamos! will work to promote cultural awareness and highlight the community’s efforts and contributions to BART and the Bay Area. 

Aileen taking BART with her bike in 2020.

May 26, 2023 update

BART and STraffic officials signed a Notice to Proceed on May 19, 2023, authorizing STraffic to formally start the project. STraffic staff will be working on the project at BART headquarters in Oakland.

April 13, 2023 update

The BART Board officially approved the contract to STraffic America on April 13, 2023. View the presentation, which includes early concept renderings.

Posted on March 23, 2023

BART is moving forward with a historic purchase of brand-new fare gates to be installed systemwide as part of its latest effort to win riders back and overhaul safety in the system. The new fare gates will bring a new look and improved experience, offering state-of-the-art technology that will boost safety by reducing fare evasion, enhancing access for people in wheelchairs and those who bring bikes and strollers on BART, and optimizing the reliability and maintenance needs of the fare gates.

At the March 23, 2023, BART Board of Directors meeting, staff recommended the Board move forward with the first purchase of the $90 million Next Generation Fare Gate project. Staff recommended awarding up to $47 million to STraffic America to implement the project. BART staff will develop an installation timeline with STraffic and will stress-test the new fare gate design at a yet-to-be-determined station later this year. The project calls for all stations to have new fare gates by end of 2025. A prototype of the new fare gates will be installed at the West Oakland Station by the end of calendar year 2023.

The new fare gates will look unlike any other of the current 700 fare gates in the BART system. While the new design has not yet been finalized, the gates will have clear swing barriers that will be very difficult to be pushed through, jumped over, or maneuvered under. The overall fare gate array height (gate, console, integrated barrier) will form a tall barrier of 72” minimum to prevent fare evasion.

The next generation fare gates will not have the orange fins riders have become accustomed to. They will also be different than the new swing-style fare gates designed by BART staff and recently installed to enclose elevators into the paid area.

The new gates will be able to handle large crowds without slowing people down as they move in and out of stations while processing their Clipper cards. The gates will have advanced 3D sensors that are able to detect if someone is in a wheelchair or has a bike, stroller, or luggage with them, allowing for more time before the swing barrier closes. The gates will have LED lighting on the swing barriers and the pathway through the gate to help visually impaired riders. STraffic has worked extensively with members of the ADA community and is committed to continue this work while designing the BART gates.

“New fare gates will transform the rider experience and will deliver immediate improvements to safety and reliability,” said BART Board President Janice Li. “BART researched world-wide best practices in fare gate designs to help guide this pivotal purchase. I want to thank the local, state, and federal funding sources who have stepped up to support this impactful project. I am committed to seeing this project fully funded and fully implemented without delay.”

To date, BART has secured $73 million of the $90 million project, with funding from:

• BART Funds (Operating-to-Capital Allocations and Measure RR) $23M
• County Transportation Agency Funds $28M
• Federal Funds $15M
• State Funds $6.5M

In recommending the vendor, BART staff evaluated proposals from industry leaders and scored each proposal on their technical approach, qualifications, experience in delivering similar projects, and price. STraffic America, LLC offered the best value to BART and committed to subcontracting 11% of the work to Disadvantage Business Enterprises.

BART is currently hiring entry-level and lateral dispatchers. Salaries start at $81,000 - $99,000 annually, and BART Police is offering a $15,000 hiring incentive. The role include premier benefits, including enrollment in the CalPERS pension retirement program. To be considered, applicants must possess a high school diploma, GED, or recognized equivalent.  

For more information, download the recruitment flyer and visit joinbartpd.com/police-dispatcher.  

(Pictured above: Dispatchers Robert Lowell, Taylor Fulmore, and Kasey Frost at work.)

You won’t hear a phone ring for long in the BART Police Dispatch Center.  

“We answer the phone after two or three rings almost always,” said BART Police Dispatcher Taylor Fulmore. “You are going to get a real human on the phone very quickly." 

BART Police has one of the fastest response times in the nation for major incidents, averaging 4 minutes and 25 seconds for Priority-One emergencies. BART’s skilled dispatchers play an essential role in making that rapid response happen.  

“We’re like orchestra conductors,” said Senior Dispatcher Robert Lowell, who’s worked BART dispatch for 21 years. “You’re telling the officer units where to go, when, and why. We’re the gateway that makes the department flow.” 

When you consider jobs at a police department, you probably think of the obvious one: police officer. But there are a multitude of non-sworn, civilian roles that are crucial to the functioning of a well-oiled police department. 

Dispatchers are the first conduit in a network of fast actions triggered by a 911 call. They’re staffing the phones 24 hours a day to connect those who may be witnessing or experiencing a crime with safety services. And they do it with impressive speed and dexterity.  

“Staffing the phones” is a bit misleading. Dispatchers don’t simply answer calls; they’re also responding to texts from the non-emergency line and fielding messages from the BART Watch App. That’s not all. At any given moment, a dispatcher will have upwards of 10 computer tabs and programs open, each with a different but important purpose. They’re scanning camera feeds, analyzing a real-time map of every train in the system, and managing a program that collates active calls and available units. Each dispatcher’s desk has five monitors, three mice, two keyboards (one for the computer, one for the phone), and a foot pedal for the dispatch radio so they can call for units while typing information.  

Communications Supervisor Patty McPeak pictured at her desk. McPeak has worked for BART for 29 years. 

“Dispatchers have to multitask and must possess a lot of common sense,” said Communications Supervisor Patty McPeak, who’s been with BART for 29 years. “We need people with street smarts, not just book smarts. You have to use your entire brain in this job and juggle multiple things at once.” 

The work of dispatchers intersects with multiple expertise: law enforcement, customer service, public health and social services, and even some behavioral psychology.  

“We’re all really good at anticipating what suspects will do,” Dispatcher Fulmore said. “For example, if we get a call that someone just had a phone stolen on the concourse, we know the suspect will run to the platform to get on a train, so we stop the next train from entering the station. We have a lot of techniques to set officers up for success.”  

Dispatchers do detective work, too, added Dispatcher Stacie Richardson, an 18-year veteran of the department who was essential in the arrest of Nia Wilson's convicted killer in 2018.  

“I remember that day well,” she said. “I got a call from a guy, saying, ‘Hey, I got off the train at Fruitvale five minutes ago, and I think I saw the suspect onboard. It was going toward downtown Oakland.’” It wasn’t much info to work with, but his description of the suspect matched the warrant, so Dispatcher Richardson leapt into investigative mode.  

“There were so many trains running at that time, but based off that little bit of info, I was able to track the right one down,” Dispatcher Richardson said. “I found the suspect on the security camera feed and was pretty certain it was him. I followed him on the cameras until he disembarked at MacArthur Station to board a Pittsburg-bound train. I held that train, alerted the nearest police unit, and within minutes, they arrested him.”  

"Getting the guy doesn’t make it any easier for the family,” Dispatcher Richardson added. “But I know it gave them a sense of relief.” 

(Note: To get help as fast as possible on a train, it’s important to take note of the car number, which tells dispatchers exactly what train you are on and where it is going. The car number is located above the doors on the inside of each end of the train car.) 

Dispatcher Robert Lowell smiles at his desk. Lowell has been deemed the team DJ. 

Every BART dispatcher works the police radio channel for a few hours a shift. On the radio, they have the responsibility of prioritizing calls and dispatching units in a timely fashion, all while taking into account the availability of officers.  

“Dispatchers are often coordinating train holds, assigning calls to units on the field, relaying real-time updates, and gathering information,” said Communications Supervisor Sabrina Castro. “The radio dispatcher is often interacting with Officers, Ambassadors, Crisis Intervention Specialists, Community Service Officers, Fare Inspectors, Amtrak Officers, Detectives, Deputy Chiefs, and Watch Commanders at any given time.” 

Said Dispatcher Fulmore, “We can stop someone’s commute with just four numbers on a keyboard, so prioritization is critical.” Dispatchers don’t want to hold a train unless they absolutely must.  

Dispatcher Fulmore said she never imagined she’d be working in a police department. She studied communications in college and figured she’d work in media.  

“I’m still using that communications knowledge, just in a different way,” she said. “We need people from a variety of personal and professional backgrounds to accomplish what we’re trying to do in the dispatch center. There are very few jobs you can come into at the entry level.” 

Dispatcher Patsy Hernandez said her previous career as a dental assistant helped prepare her for the job.  

“In the dental office, I learned customer service, how to deal with different types of people, how to problem solve,” she said. “All of those skills prepared me for this work." 

Newly hired dispatchers receive thorough training that lasts around a year. Training starts in the classroom followed by a three-week academy course for general policing knowledge, geography training in the field, phone training, and lastly, radio training. Those who are already familiar with BART tend to finish training earlier. You must know the BART map inside and out, how the railway operates, and understand the complex dance of trains moving through the system.  

You might think the BART Police Dispatch Center is full of people shouting into phones and rushing to and fro. To the contrary, the room is dimly lit and peaceful – calmer than many open-floor offices. A mini waterfall bubbles peacefully in supervisor McPeak’s and Castro’s office against a sonic backdrop of clacking keys, low voices, and sometimes cackles as the dispatch partners lob jokes at each other across the room. 

Dispatcher Lowell has been deemed the team DJ. During his shift, he spins his favorite tunes for the group – some Rolling Stones here, some Eric Burdon and the Animals there. He said it helps keep the good energy flowing and builds camaraderie. 

With some training, dispatchers learn to let tough calls go, to talk them out with their partners, and to reach out to the peer support team when they need extra support. And supervisors Castro and McPeak are always looking for stress management techniques for their team; around Halloween, for example, they hosted a coloring contest with a $50 gift card for the best work.  

“We decorate for the holidays, throw lots of baby showers, and you’ll find balloons all over the place for birthdays,” said Dispatcher Fulmore. “We’ve made this place a home.”  

That’s part of the reason BART’s dispatch team has low turnover. Nearly half the team has worked at BART for more than twenty years. The most senior dispatcher, Evelyn Hammer, has 31 years at BART under her belt.  

“We stay here,” said Dispatcher Richardson. “You look forward to your shift. It doesn’t feel like work a lot of the time, though it is definitely work.”  

"But it’s meaningful work,” Dispatcher Fulmore added. “We’re part of the culture of community care in the Bay Area. We’re behind-the-scenes heroes.” 

Heading back to office for work or sick of sitting in traffic?

BART staff will come to your office building and present about all the ways BART is improving service and safety. 

We will take your questions and share insider tips. 

Encourage your leadership to invite BART to your building. It can be a brown bag lunch, an all-hands meeting, or any format.

Remote presentations are also an option.

Please email [email protected] if you would like to arrange something.

Resources for sharing:

One page hand out about our Safe and Clean Plan.

View our sample presentation.