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Seen & heard on BART this week: romance, Christmas ham, Mariachi band

BART riders are a busy bunch -- taking trains to work, to play, to meet friends and travel around the Bay Area. While they're on BART they're gaming, crocheting, listening to music, reading and people-watching. Here's a fresh batch of things people saw and talked about on BART this week. We'll update this

BART trains now deep-cleaned twice as often

Train car cleaner Alyssa Barnes mops the floor of a BART car with disinfectant soap and steaming hot water during a train car thorough clean.

Train car cleaner Alyssa Barnes mops the floor of a BART car with disinfectant soap and steaming hot water during a train car thorough clean.  

Glossary of BART Train Car Cleaning Terms 

Thorough Clean 

Standard Clean 

 

Litter Pickup 

 

A controlled multi-step clean that requires cleaners scrub every surface of a train car, from ceiling to baseboards. Thorough cleans take two cleaners about two hours to complete. They occur every 450 hours a car is in service.  If a car is not scheduled for a thorough clean on a given night, it will get a standard clean. Depending on time constraints, cleaners may sweep cars for debris, disinfect seats and poles, scrub graffiti, spray hanging straps with disinfectant, and mop the floor.  Between thorough and standard cleans, cleaners hop aboard train cars at the end of the line and sweep up litter and messes. If a car has a major mess, it will be removed from service and cleaned before it is returned to service. 
Note: It is impossible to Thorough Clean the 636 cars we require to run service every single night.
Here’s how we scrub train cars from ceiling to baseboard

Rose Burditt, the foreworker who oversees overnight train car cleaning at Daly City Yard, inspects every single car that rolls into and out of her zone – up to 100 cars a shift. In just one night, she walks more than a mile in search of spots and stains that require some extra scrubbing from her team of skilled cleaners before she’s ready to release a car into passenger service.  

Burditt, who started as a car cleaner herself 28 years ago, is her cleaning team’s “second set of eyes.” Her job is to ensure the cleaners scrub every surface of their assigned cars, from the ceiling to the baseboards, during one of their regular train car “thorough cleans” – the term we use to refer to a very, very deep clean not dissimilar from getting your automobile “detailed” at a car wash. A thorough clean takes a team of two around 120 minutes to complete, depending on the mess they face. Across the system each night, BART cleaners perform 15 to 20 thorough cleans – upwards of 30 hours of deep cleaning a night!  

Seats are scrubbed with hot water and disinfectant soap during a thorough clean.

Seats are scrubbed with hot water and disinfectant soap during a thorough clean.  

BART recently increased the frequency of thorough cleans from every 900 hours of train car service to every 450 hours, meaning we’ve doubled the number of times the cars in our system undergo a deep clean. You could say our train cars are now twice as clean.  

 

They don’t make giant Roombas for our trains; cleaning our vehicles requires trained, dexterous, and highly skilled cleaners with close attention to detail. We’ve been able to increase our cleaning hours recently thanks to emergency federal funding and the knowledge that we’ll be receiving additional funds from the new state budget. This funding enables us to hire additional cleaners; the more cleaners on staff the more trains we can scrub at a greater frequency.  

BART’s Rolling Stock and Shops department – the group that oversees train cleaning – has been ISO 9001:2015 certified since 2018, meaning our quality management system for maintaining cars lives up to the International Standards Organization’s high bar. We are one of the few transit agencies to have this prestigious certification and are sometimes surprise-audited by quality assurance officers who ensure our cleaning crews are following the required procedures.  

No international standard could possibly be higher than Burditt’s own, however. If a car isn’t clean, it will not pass her eagle-eyed inspection.  

“I don’t just work here, I ride the trains, too,” she said. “And I want a clean ride for passengers and myself.” 

Train car cleaner Rodelio Correa scrubs the ceiling and poles with hot water and disinfectant soap during a thorough clean.

Train car cleaner Rodelio Correa scrubs the ceiling and poles with hot water and disinfectant soap during a thorough clean.  

Trains are cleaned after every single trip they take, multiple times a day; at the end of each line, crews hop aboard to remove litter and messes. If a car is not scheduled for a thorough clean on a given night – it’s impossible to spend two hours cleaning the 636 cars we require to run service every single night – the car will undergo a “standard clean.”  

The standard clean procedure varies depending on the car’s needs and time constraints. Often, two cleaners will sweep the car for debris, disinfect seats and poles, scrub away graffiti, spray hanging straps with disinfectant, and mop the floor. Cleaners use hospital-grade disinfectant that’s safe for humans but tough on germs (it smells nice, too).  

To complete a thorough clean – and pass a foreworker's tough inspection – every scrub team must follow a 12-step, 34-page controlled procedure that is regularly updated and revised.  

Train car cleaner Alyssa Barnes wipes down a pole on a BART car with disinfectant during a thorough clean.

Train car cleaner Alyssa Barnes wipes down a pole on a BART car with disinfectant during a thorough clean.  

Cleaning teams ferry their supplies with them from car to car on carts, which are outfitted with everything they might need – from water barrels and pic-sticks to gum and graffiti removers. 

BART’s train car cleaners undergo regular trainings. In addition to a weeklong Roadway Worker Protection (RWP) course, cleaners receive training on how to handle nuanced situations, including the removal of biohazards. They also take courses on Arc flash safety, personal protective wear, and the proper procedures for working with certain cleaning products. Biohazards are an unfortunate reality on our trains, and cleaners are trained to never pick up litter with their hands but to always use pic-sticks.  

Rose Burditt, pictured above, started at BART 28 years ago as a train car cleaner. She now oversees the cleaning teams on the overnight shift at Daly City Yard as a foreworker.

Rose Burditt, pictured above, started at BART 28 years ago as a train car cleaner. She now oversees the cleaning teams on the overnight shift at Daly City Yard as a foreworker.  

“There’s more that goes into cleaning these trains than you might think,” said Burditt.  

Most of all, Burditt wants riders to understand that when they leave a mess behind, there is a human being at the end of the line who has to take care of it.  

“When you’re riding the trains, please consider the rider who’s taking the train after you,” Burditt said. 

A seat is dried after being scrubbed with disinfectant soap and hot water during a thorough clean.

A seat is dried after being scrubbed with disinfectant soap and hot water during a thorough clean.  

Our riders can help keep BART clean. At the end of your ride, pick up your trash and toss it in one of our station receptacles. Leaving junk on BART is littering and subject to fines.  

Notice a biohazard on a train or in a station? Report it at bart.gov/biohazard. 

Train car cleaner Alyssa Barnes is pictured through a bucket of soapy water during a thorough clean.

Train car cleaner Alyssa Barnes is pictured through a bucket of soapy water during a thorough clean.  

California Governor Gavin Newsom appoints new BART Inspector General

Today, California Governor Gavin Newsom announced the appointment of Claudette Biemeret to be BART’s next Inspector General. Biemeret, currently the Assistant Inspector General of BART, has been appointed to a four-year term as the BART Inspector General. “We, at BART, are grateful to the Governor for filling

SF Giants/BART highest-ridership mug and pin now available

BART commemorative mug Just in time for baseball season, you can buy a mug and pin commemorating BART's highest-ridership day ever -- the day of the San Francisco Giants World Series victory parade last November. The mug features a sketch of the San Francisco skyline, a BART train and the total ridership

BART's new Police Chief Kenton Rainey ushers in "era of change"

The BART Police Department now has a new police chief. Kenton Rainey, the person selected to lead BART’s 296-member police force, officially took command as Chief of Police today. After a five-month selection process, which included critical input from the public, a professional peer review panel, a community

Public invited to attend BART's Martin Luther King birthday tribute

This year's theme: "Rediscovering Precious Values: Called to Serve" On Wednesday, January 11, BART will hold a public celebration of Dr. Martin Luther King, Jr.'s birthday from Noon to 1 p.m. at BART Headquarters in the second floor Kaiser Building Auditorium located at 300 Lakeside Drive in Oakland. The

Historic commute on BART to San Francisco Giants World Series parade

Wednesday was a commute like none other in BART history – the first time the transit system carried riders into San Francisco for a World Series ticker-tape parade, with extraordinary ridership numbers that could end up setting records. San Francisco Giants fans poured onto trains Wednesday for a victory

BART Interim Chief of Police temporarily suspends use of Tasers

As a result of two recent federal court rulings, BART's Interim Chief of Police Daschel Butler issued a memo to his staff late Thursday afternoon, which temporarily suspends the use of Tasers for the next few weeks. The Chief says this will give the BART Police Department time to familiarize its officers with

Board marks major milestone by adopting citizen oversight of BART Police

Video of press conference

In a unanimous vote, the BART Board of Directors reached a major milestone today in delivering on its commitment to improve police services and public confidence by approving independent citizen oversight of the BART Police Department."Today’s Board action is truly historic," BART Board Member Carole Ward