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Ratings for on-time performance, seat cleanliness rise in latest customer satisfaction survey
Customers’ overall satisfaction with BART is up with gains in ratings for on-time performance and cleanliness of seats, reflecting investments in the system such as the installation of new, easier-to-clean vinyl seats. Photo by David M. Anderson via Flickr. New vinyl seats like these have been popular with
New Garage at Pleasant Hill Station
A new 1,547 space parking garage addition at the Pleasant Hill BART Station opens Monday, June 30th. The garage addition is immediately adjacent to the existing garage. The two garages are linked by vehicle bridges and will function as one integrated parking garage. The expanded garage is the first major
No Richmond to Daly City Service Saturday 8/2
Due to maintenance work at Daly City Station, there will be no Red-line service (Richmond to Daly City) on Saturday, August 2. Passengers traveling to San Francisco and beyond should board a Fremont-bound train and transfer at MacArthur Station. Fremont trains operate 12 minutes before and 8 minutes after the
About recent service interruptions, what we're doing to prevent similar problems in the future
BART recognizes that the service disruptions that occurred during the week of March 27th are unacceptable and we sincerely regret the inconvenience they may have caused you. What follows are some details on what happened and what BART is doing to prevent similar problems in the future. BART suffered three
Station cleanliness ratings increase in latest rider survey results
BART received significantly higher rider scores of station cleanliness in the Quarterly Performance Report for the fourth quarter of the 2019 fiscal year (April-June 2019). The biggest year over year ratings improvement was for elevator cleanliness, with 58.1% of riders giving a “good” or “excellent” rating
SF Downtown Station Escalators Temporarily Closed for Equipment Surveys May 11--June 9, 2020
Schedule updated: May 12, 2020 Starting May 11, 2020, we will shut down escalators in Montgomery, Powell, and Civic Center Stations in order to conduct surveys of the escalators in preparation for our escalator replacement project. Only one escalator will be out of service at a time. Below is a table of the
Antioch Station Access Improvements
BART completed improvements for multimodal access to the station in 2021. Since the BART to Antioch project opened on May 25, 2018, ridership has exceeded expectations. The Antioch Station experiences around 3,050 daily exits (Pre-COVID-19), doubling the original forecast. This success has resulted in full
Escalators out of service briefly for inspection and other work in downtown SF 11/12-15
On Tuesday, November 12 through Friday, November 15, we will remove selected street-level escalators and platform escalators at Montgomery, Powell, and Civic Center stations from service for several hours to allow inspections and other work in advance of planned replacement that will be done in the future (a
Update on partial train derailment between Pleasant Hill and Concord
Updated 7/8/22: During its review of the partial derailment that happened in June between the Pleasant Hill/Contra Costa Centre and Concord stations, BART has identified and implemented additional measures for early detection and limitation of potential impacts from sharp rises in ambient temperatures in the