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Clipper BayPass Charts Course for Regional Fare Coordination

The Metropolitan Transportation Commission and the University of California, San Francisco (UCSF) today finalized a partnership agreement through which UCSF will provide up to 6,000 of its employees with passes for unlimited free travel for one year on any of 24 Bay Area transit agencies beginning Jan. 1, 2024. The agreement, approved at the December meeting of MTCs Regional Network Management Committee, makes UCSF the first Bay Area employer to join Phase 2 of the Clipper® BayPass program, which is jointly managed by MTC and BART.

UCSF’s goal is to make public transit more accessible to employees in the university’s lower salary tiers. ”This is an exciting project that has the potential to help our staff with their commutes, keep our transit system sustainable, and contribute to our communities by reducing the number of cars coming to our campuses,” said Erin Gore, senior vice chancellor for finance and administration at UCSF. “We hope this will become a model for other employers across the Bay Area.”

MTC and BART expect to complete similar agreements with other employers in the months ahead. The Clipper BayPass will be made available to as many as 20,000 individuals at up to 10 different companies, institutions or public agencies during the pilot program’s second phase. Employers who wish to participate can get more information and complete an interest form at clipperbaypass.com.

MTC teamed with BART and other transit agencies to launch Phase I of the Clipper BayPass pilot in August 2022. The purpose of the program is to study the impact of a single pass that can be used for unlimited access to all Bay Area bus, rail and ferry services, with the exception of San Francisco’s Muni cable cars. Clipper BayPass to date has enrolled some 50,000 people, including residents of several affordable housing complexes managed by MidPen Housing, students at Santa Rosa Junior College and randomly selected students at San Francisco State University, San Jose State University and the University of California’s Berkeley campus.

“One of the big takeaways from the Blue Ribbon Transit Recovery Task Force convened early in the COVID-19 pandemic is the urgency of making Bay Area transit simpler and more seamless,” explained MTC Chair and Napa County Supervisor Alfredo Pedroza. “Clipper BayPass is giving us real-world data on the role fare coordination can play in meeting those goals. We’ll use this information  to help shape the development, pricing and implementation of one or more new multi-agency passes or fare caps that eventually will be used by vastly more riders.”

Clipper BayPass participants used their passes for more than a combined 2 million transit trips in the first year of the pilot. Usage data indicate these customers take some 40 percent more transit trips than their nonparticipating peers and transfer between systems 74 percent more often.

“In just its first year of existence, Clipper BayPass already is establishing itself as a shining example of regional coordination among Bay Area transit agencies,” said BART general manager Bob Powers. “Clipper BayPass is giving us a vision of the future of Bay Area transit and shows if we make transfers between systems more seamless, ridership will increase across the board.”

Fare coordination and integration is a cornerstone of the Bay Area Transit Transformation Action Plan adopted by MTC in 2021. The Survive & Thrive roadmap released earlier this year by MTC, transit agencies, and business and policy advocacy groups identifies Clipper BayPass as a key strategy for retaining and growing ridership. Transit agencies in 2024 will expand fare integration with the launch of a pilot program for no-cost and reduced-cost transfers between agencies.

Pilot program participants use Clipper BayPass for unlimited travel on:

• BART
• SFMTA (Muni)
• AC Transit
• VTA
• Caltrain
• SamTrans
• Golden Gate Transit
• Golden Gate Ferry
• San Francisco Bay Ferry
• County Connection
• Dumbarton Express
• FAST
• Marin Transit
• Petaluma Transit
• Santa Rosa CityBus
• SMART
• Soltrans
• Sonoma County Transit
• Tri Delta 
• Transit
• Union City Transit
• Vacaville City Coach
• VINE 
• WestCAT
• Wheels

Aside from allowing travel at no charge, the Clipper BayPass functions like any other Clipper card. Participants use their Clipper cards — either traditional plastic cards or Clipper cards on their smartphones or Apple Watch — to tag on (or off) at faregates, on buses, on rail platforms or at ferry ramps. The Clipper BayPass may not be shared with family or friends; it may be used only by participants selected for the pilot program.

MTC is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. The Commission operates the Clipper transit-fare payment system on behalf of the region’s transit agencies. MTC’s YouTube channel features a video with more information about the Clipper BayPass pilot program. 

The Castro Valley Station Accessibility Improvements Project will begin construction in the bus area on Tuesday, April 23, 2024 and last for approximately 3 weeks. 

 During this phase, one bus bay will be closed. In the three remaining bus bays, buses will be located as follows, and as shown in the map below:

AC Transit Line 28 to Hayward BART: Closest bay to the station

AC Transit Line 28 to San Leandro BART: Farthest bay from the station

AC Transit Line 93: Middle bay

CSU East Bay Shuttle: Closest bay to the station

SFO Employee Shuttle: Farthest bay from the station

BART crews will be working overnight hours on the Blue Line in Alameda County to install fiber optic cable as part of BART’s effort to bring wireless connectivity to riders. To provide a safe work area, service will be reduced from two tracks to one from Castro Valley to West/Dublin Pleasanton.

The service reduction will happen on the following days and times:

*Friday, July 26: 9pm to the end of service.
*Saturday, July 27: 6am-7am and 9pm to the end of service.
*Sunday, July 28: 8am-9am.

Riders should expect delays of 10-15 minutes in the work area during those hours. 

BART crews will be in the trackway between Union City and Warm Springs/South Fremont stations replacing aging equipment as well as managing vegetation that could impact service. To ensure a safe workspace for the team, there will be no train service between Union City and Warm Springs/South Fremont on Saturday May 11 and Sunday May 12. Instead, free buses provided by AC Transit will move riders between the Union City, Fremont, and Warm Springs/South Fremont stations. Riders can expect delays ranging from 20 to 40 minutes on the shutdown weekend of 5/11-12. The work will also require us to shut down the Green Line for the weekend.

The bus bridge will feature direct service between Union City and Warm Springs/South Fremont as well as hopper service that will also stop at Fremont Station. Fremont Station will offer no train service but will remain open for buses. 

There will be a train shuttle service between Warm Springs/South Fremont and Berryessa/North San Jose. Northbound departure times will be adjusted ten minutes earlier. The last two evening trips from Berryessa/North San Jose normally scheduled for 11:36pm and 11:49pm will be cancelled. Riders should instead use the train that departs at 11:26pm. Northbound trains from Union City will be shifted six minutes earlier than the current schedule at Union City, South Hayward, and Hayward stations. Riders headed for San Francisco should plan to transfer to a Blue Line train at Bay Fair Station.

This upcoming work is part of BART’s overall effort to improve safety and reliability of the 131-mile, 50 station system. There are now more rebuilding projects happening across BART than at any point in its 50-year history. You can learn more about the progress of this work by reading the 2023 Measure RR Annual Report published by the independent Measure RR Bond Oversight Committee.

You can keep up with the latest updates for trackway repair projects that impact service by going to our Alerts and Advisories page.

(This article was originally published March 31st)

Both escalators at the North end (nearest the Ferry Building) at Embarcadero Station are out of service, one for unscheduled maintenance and the other for a planned replacement. Stairs remain open at Drumm and Market (near the cable car turnaround). The station has three other escalators connecting the concourse to the street, as well as an elevator. 

The escalator near Drumm Street suffered a major mechanical breakdown in mid-March. The unit is expected to be repaired and back in service by the end of April.

Meantime, crews are working to install a new, more reliable escalator at the North entrance on the other side of Market Street. It's one of 22 street level escalators BART is replacing along with 18 concourse to platform units as the single largest project for escalator replacement in BART history. 

On the weekend of June 1-2, BART crews will be making trackway improvements and managing vegetation that could impact service between 24th Street/Mission and Daly City stations. To ensure a safe workspace for the project team, free buses will replace trains from 24th Street/Mission to Daly City. Riders can expect delays of up to 30 minutes on the work weekend.

Key service impacts the weekend of June 1-2:

*Green Line service cancelled.
*No Red Line service from Millbrae to Daly City. Yellow Line trains will serve that portion of the system with 20-minute headways all weekend.
*Yellow, Blue, and Red lines will turnback at 24th Street/Mission Station.
*SamTrans providing direct bus service between 24th Street/Mission and Daly City.
*Muni providing hopper bus service between 24th Street/Mission, Glen Park, Balboa, and Daly City stations.
*Glen Park and Balboa Park stations to be closed except for bus service.
*The last regularly scheduled northbound departure from Millbrae to Daly City will be cancelled. The last northbound departure from Millbrae will be at 11:40pm and SFO at 11:47pm

The work team will make the most of its time in the closed trackway. Crews will replace aging rail, install new equipment to support the traction power system, enhance tunnel lighting, and advance other key improvements. The equipment being replaced is decades old and has outlived its design life. Riders will enjoy a smoother, safer, more reliable, and quieter ride once the projects are complete. 

This upcoming work is part of BART’s overall effort to improve the safety and reliability of the 131-mile, 50 station system. There are now more rebuilding projects happening across BART than at any point in its 50-year history. You can learn more about the progress of this work by reading the 2023 Measure RR Annual Report published by the independent Measure RR Bond Oversight Committee.

You can keep up with the latest updates for trackway repair projects that impact service by going to our Alerts and Advisories page. 

(This article was originally published 4/23/24)

UPDATE: Thursday, August 1

On Saturday August 3rd and Sunday August 4th only, Bus Aisle A and the Passenger Loading Zone will be closed for repaving. See directions and second map below for temporary locations. Signage will be provided at the station to direct passengers.

Passengers meeting their rides can find the temporary location by crossing the bus lane to the regular loading zone location, crossing the passenger loading zone lane, and continuing straight ahead on the sidewalk. The temporary zone will be in the parking lot to the right. Those needing ramps can cross at the parking access road crosswalk. Drivers will be directed to this location with signage. 

Bus Aisle A will be closed, and buses will be relocated as follows, using the bus stop numbers posted at each stop: 

The surface parking lot on the eastside of Bay Fair Station will be repaved in phases from Monday, July 15, 2024 to Friday, August 9, 2024. Daily Fee parking will still be available for customers (see map). 

Phase 1 work will begin Monday, July 15, 2024 and is expected to be complete by Friday, July 25, 2024.

Phase 2 work will begin on Monday, July 29, 2024 and is expected to be complete by Friday, August 9, 2024.

Repaving work will also take place on two consecutive weekends. Crews will close the existing reserve parking lot and the adjacent access road to repair existing pavement on Saturday, July 27 and Sunday, July 28, 2024. The parking lot is expected to be reopened by Monday, July 29, 2024.

On Saturday, August 3 and Sunday, August 4, 2024 crews will close bus bay aisle A and the passenger drop off area. The bus bay and passenger drop off area will be reopened by Monday, August 5, 2024.

Temporary signage and traffic cones will be installed to guide riders to open parking spaces. At no time during this work will the entire parking lot be closed. Sidewalk and pedestrian access to the station will remain open during the construction. 

Thank you for your patience as we complete this important work.

On Tuesday, September 5th the Embarcadero Station entrance at Market and Beale streets will be closed for up to eight months to build a new canopy. The new canopy will protect our escalator at this entrance from the elements to help limit breakdowns.

While this entrance is closed, patrons will still be able to use one of the other entrances to the station, including the Market and Pine entrance across the street.

Over the next 4-5 years BART will construct 16 canopies on Market Street over downtown station entrances.  As part of a separate project, new escalators will be installed at each of these locations following the canopy construction.  In addition to protecting new escalators, the canopies will improve safety and reduce station maintenance costs.

We thank you for your patience as we work to complete this important construction project.  For more information on this project visit: bart.gov/about/planning/sfentrances.

April 1, 2024  Update

On April 1st, crews finished installation and put into service the next generation fare gate at the elevator entrance of the Civic Center platform. 

Posted March 22, 2024:

BART will replace the existing accessible fare gate near the elevator on the platform level of Civic Center Station with a new Next Generation Fare Gate. The work is set to begin March 22, 2024 and is expected to be completed by April 5, 2024. During the work, the elevator will remain open and there will be an accessible path for riders, but it will require temporary new tap in/tap out procedures (see below).

Later this summer, BART will replace all the fare gates on the concourse level of Civic Center Station.

Our “Must Tap” Policy During Construction

During construction, riders will not be able to tap their Clipper card at the faregate in front of the elevator on the platform. All riders using the elevator will need to tap in and out of the station at the concourse level.

To leave Civic Center Station:

1. riders will exit the train at the platform level;
2. take the elevator up to the concourse level;
3.  go to the Station Agent booth nearest the elevator;
4. ask the Station Agent to enter the paid area;
5. have the Station Agent tap the rider's Clipper card at the accessible fare gate to exit.

To enter Civic Center Station: 

1. riders will be required to tap a Clipper card at the concourse-level accessible fare gate near the Station Agent’s booth closest to the elevator;
2. enter through the concourse-level accessible fare gate and take the elevator down to the platform. 
3. 

During construction BART will provide an accessible pathway for riders through the construction area. Signs will be prominently displayed to help guide riders.

If you need language assistance services, please call (510) 464-6498. Si necesita servicios de asistencia de idiomas, llame al (510) 464-6498. 如需語言協助服務，請致電 (510) 464-6498。통역이필요하신분은, 510-464-6498 로 문의하십시오. Kung kailangan mo ang tulong ng mga serbisyo ng wika, paki tawagan ang (510) 464-6498. Nếu quý vị cần dịch vụ trợ giúp về ngôn ngữ, xin vui lòng gọi số (510) 464-6498. Если вам нужна языковая помощь, позвоните по телефону (510) 464-6498.

On Monday, April 29, 2024 the Civic Center entrance at Market and 7th streets (on the north side of Market Street) will be closed for up to eight months for the construction of a new canopy. 

While this entrance is closed, patrons will still be able to use one of the other entrances to the station. Entrances open during construction include one directly across Market Street at 7th Street as well as Market and Leavenworth streets.

Over the next 4-5 years BART will construct 16 canopies on Market Street over downtown station entrances.  As part of a separate project, new escalators will be installed at each of these locations following the canopy construction.  In addition to protecting new escalators the canopies will improve safety and reduce station maintenance costs.

We thank you for your patience as we work to complete this important construction project.  For more information on this project visit: bart.gov/about/planning/sfentrances.