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The elevator at Bay Fair Station will be taken out of service from Monday, April 15, 2024 through Friday, April 19, 2024 for emergency repair of a failing tank unit. 

This is the only elevator at Bay Fair Station. Riders who rely on the elevator will not be able to access the platform from the street level, nor exit the Bay Fair platform to get to street level via the elevator during the above referenced time frame.

We recommend riders use the San Leandro Station or Hayward Station as alternatives. San Leandro Station is 3.7 miles away from Bay Fair Station, while Hayward Station is 3.4 miles away. Riders can use AC Transit to travel between San Leandro, Bay Fair and Hayward stations. Riders can consult the trip planner at www.ACTransit.org for specific bus line information and schedules. To check if an elevator is in service before arriving at a station, please call 510-834-LIFT (510-834-5438) or 888-2-ELEVAT (888-235-3828), or sign up for elevator status alerts at www.bart.gov/elevators.

If you arrive at any station and find that the elevator(s) are out of service, you may contact a Station Agent to arrange for a lift van to take you to a nearby station with a working elevator.

We apologize for this inconvenience and appreciate your patience.

Starting on Monday, August 26, construction will begin in the bus area at Richmond Station for two separate projects - both projects will be making improvements to support accessibility for people with disabilities in the bus area and on the Amtrak train platform. 

In the first phase of this work, which will take approximately 3 weeks, about half of the bus routes will change location within the bus area, and some crosswalks and sidewalk sections will be closed. 

Bus Stop numbers will be used to provide information on the location of your bus, please check the table and map below for the location of your bus route and pedestrian detours. Bus routes that will change location are noted with "new location" message.

Bus Stop locations: 

When approaching the bus area from inside the train station, 

Bus Stops A1 and A2 are on the first bus island across from the plaza

• Pedestrian detour: Access these stops by crossing the temporary diagonal crosswalk to the B stops, and then crossing the temporary crosswalk at Bus Stop B2 

Bus Stops B1 and B2 are on the second bus island. 

• Pedestrian detour: A temporary diagonal crosswalk will be installed to access these stops directly from the plaza. 
• Bus Stop B2 will be closed for construction and for a temporary crosswalk to Stops A1 and A2

Bus Stops C1 and C2 are to the left of the plaza along the fence

Bus Stops C3, C4, and C5 are along the far edge of the bus area, parallel to MacDonald Ave

Pedestrian detour: Access these stops by turning right toward the garage, and walking south towards MacDonald Ave. Then turn left to cross the station driveway. From this direction Bus Stop C5 is the first stop, Bus Stop C4 is the second. Bus Stop C3 is closed. 

Bay Area transit’s ongoing transformation into a more connected, more efficient and more customer-focused mobility network today took another big step forward as transit agency and Metropolitan Transportation Commission (MTC) staff have unveiled design prototypes for a common set of signs to be used by all agencies at all locations — from individual bus stops to major hubs where multiple systems connect. These prototypes will be installed later this year at the El Cerrito del Norte BART station, the Santa Rosa Transit Mall and the nearby Santa Rosa SMART station.

To establish and reinforce a common identity for all Bay Area transit services, the new signage employs a three-color palette of golden yellow, sky blue and dark blue; as well as simple icons to identify service by trains, buses or ferries. These icons are larger and more visually prominent than the logos of the individual agencies providing the services at each location. The modal icons and the three-color palette will be extended to a new mobile-friendly website to which passengers can connect via QR codes at each bus stop, train station or ferry terminal, providing real-time information along with accessibility features such as audio descriptions and language translation.

More than 90 percent of Bay Area residents polled by MTC in 2021 identified uniform and easy-to-use transit maps and signage as an important priority for improving the region’s transit network. MTC’s Operations Committee in 2022 approved a contract with Applied Wayfinding Inc. to develop a single mapping and wayfinding system for use by all Bay Area transit agencies. Applied has completed similar projects in London; Toronto; Seattle; Cleveland; Vancouver, B.C.; and elsewhere. The design concepts incorporate comments and recommendations from more than 1,000 Bay Area residents — including transit riders and nonriders, people with limited English proficiency and people with disabilities — who participated in MTC-sponsored surveys, workshops and focus groups. New transit signage will include tactile and Braille elements.

The golden yellow in the three-color palette developed by transit agencies, MTC and the design contractor was chosen to represent the Bay Area’s sunshine and golden hills, with the light blue representing clear skies and the dark blue representing San Francisco Bay, lakes, rivers and other bodies of water. MTC and its partners will invite Bay Area residents and visitors alike to share their thoughts about the newly designed transit signs and digital wayfinding tools once the prototypes — which have not yet been fabricated — are installed at the Santa Rosa and El Cerrito locations.

Design prototypes for a consistent set of transit maps will be unveiled later this year. 

Learn more about the project. 

View the MTC presentation.